Return & Refund Policy
We want you to be satisfied with your purchase. Please review our return and refund guidelines below.
1. Returns Eligibility
Items may be returned within 14 days of delivery, provided they are unused, in original condition, and in their original packaging.
2. Non-Returnable Items
Customised or bespoke packaging products cannot be returned unless faulty.
3. Return Process
To initiate a return, please contact our support team with your order details. Returns must be approved before being sent back.
4. Refunds
Once your return is received and inspected, refunds will be processed within 5–7 working days to the original payment method.
5. Return Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
6. Damaged or Faulty Goods
If you receive defective items, please notify us within 48 hours. We will arrange a replacement or refund where applicable.